Service Policy
Returns & Refunds
Return Window
7 Working Days
Eligible Reasons
- Damaged goods on arrival
- Defective or non-functional products
- Wrong SKU, size, colour, or quantity
- Incomplete shipment (missing items)
- Products don't match description
- Expired goods delivered
Not Eligible
- Custom/made-to-order bulk items
- Opened consumables (unless defective)
- Items marked "Final Sale"
- Damage caused by buyer mishandling
- Requests raised after 7-day window
How to Return
01
Raise Request
Go to My Orders → Order Detail and upload photos/video.
02
Get Approval
Our team will review and approve within 2 working days.
03
Pickup & Refund
Items collected from your premises. Refund processed after inspection.
Refund Timelines
| Payment Method | Timeline |
|---|---|
| Bank Transfer (NEFT/RTGS) | 3–5 working days |
| eSewa / Khalti | 2–3 working days |
| Platform Wallet Credit | Within 24 hours |
| Credit Terms / Invoice | Next billing cycle |
| Cash on Delivery | 5–7 working days |
Refunds include original shipping charges where applicable.
